Privacy Policy

This privacy policy sets out how Spire Consulting uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

1. Important Information and Who We Are

Privacy Policy

This privacy policy gives you information about how Spire Consulting collects and uses your personal data through your use of this website, including any data you may provide when you purchase a service from us.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Spire Consulting is the controller and responsible for your personal data (referred to as "Spire Consulting", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

2. The Types of Personal Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Your Interactions With Us

You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• Apply for our services
• Subscribe to our service or publications
• Request marketing to be sent to you
• Give us feedback or contact us

Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third Parties or Publicly Available Sources

We will receive personal data about you from various third parties and public sources including:

• Analytics providers such as Google and Meta
• Advertising networks
• Scheduling providers such as Calendly
• Providers of technical, payment and delivery services

4. How We Use Your Personal Data

Legal Basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience.
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose.

Direct Marketing

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving the marketing.

Opting Out of Marketing

You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.

5. Disclosures of Your Personal Data

We may share your personal data where necessary with the following parties:

• Meta and Google – for advertisement tracking
• Slack – for internal communication with team members
• Zapier – used for automations to connect different software
• DocuSign – used for clients to sign our Terms and Conditions
• Stripe – used for processing and storing payment details
• Active Campaign – for email marketing
• Sub-contractors who assist us in providing our services

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside Australia to countries which have laws that do not provide the same level of data protection as Australian law.

Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being clients for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

9. Your Legal Rights

You have a number of rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data in certain circumstances.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
• Request restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We try to respond to all legitimate requests within one month.

10. Contact Details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us:

Email: ben@spireconsulting.io

Location: Miami, Gold Coast, Australia

11. Complaints

You have the right to make a complaint at any time to the Office of the Australian Information Commissioner (OAIC), the Australian regulator for data protection issues (www.oaic.gov.au). We would, however, appreciate the chance to deal with your concerns before you approach the OAIC so please contact us in the first instance.

12. Changes to the Privacy Policy

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.